This policy is applicable to all available countries. This policy is
designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this
store you accept the policies contained herein.
[Available Payment Method: PayPal]
A. Shipping Costs
Free shipping on orders over $59, shipping for orders under $59 is $15.
B. Time zone
(GMT-06:00) Central Standard Time (Chicago) .
C. Order Cutoff Time
Order will cut off at 5.00 PM
D. Handing Time
The handing time is 0-4 days.
E. Transit Time
We take 5-8 days to deliver the product.
F. Shipping Methods
This shipping method and shipping policies will be available all over the country.
Orders are shipped out via UPS or USPS or FedEx (5-8 days shipping time).
We use Packet for orders shipped from our international location (5-8 days shipping time).
G. Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often within 4 days from the day you placed it, but
there are situations where it may take longer. If your item is in stock, your order is estimated to ship on
the next business day. All estimates are based on business days.
If you choose to pay by credit card, your order will be billed within 24 hours. The items will
usually be shipped out within 5-8 working days after we received payment. If you have ordered multiple
items with different delivery destinations, you may receive separate order shipments. Delivery will
typically take 5 to 8 days, depending on your destination and the shipping carrier. In the event of any
shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have
the option to choose order cancellations or partial refunds. Please see the return policy for more
details.
When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is
ensured that your order will be processed in a fast manner when weather permits.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged
in transit, please immediately contact us at [email protected] within 3 business days after
receiving shipping. Note any visible damages and be as specific as possible as this will assist us in
processing your damage claim with the delivering carrier.
H. CHANGE OF ADDRESS
We cannot change the delivery address once it is in
transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing
your order at [email protected] or Call Us at
+1 (909) 716-2445.
I. Cancellations
If you change your mind before you have received your order, we
are able to accept cancellations at any time before the order has been dispatched. If an order has already
been dispatched, please refer to our refund policy.
J. Orders Tracking
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order
details. Once your item ships, you will receive a Shipment Confirmation email including your order number,
the carrier's information, the date and time the order was placed, the status of the order, and package
tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items
on the carrier's official website.
K. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please
reject the parcel from the courier and get in touch with our customer service. If the parcel has been
delivered without you being present, please contact customer service with the next steps.
Note
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this
is the address we will ship to.
2. We are not responsible for any return shipping cost if the product didn’t meet your expectation or
placed a wrong order after the order has been shipped out.
3. Items that weigh less than 150lbs will be dispatched by UPS. While items that weigh more
than 150lbs will be delivered by truck.
